Troubleshooting BI Setup

Troubleshooting Post-Installation

Most configuration issues in Kyubit Business Intelligence stem from IIS role settings or service account permissions. Follow these resolutions to restore your OLAP analysis environment.

IIS Configuration Error HTTP Error 500.19 - Internal Server Error

Root Cause: The ASP.NET role service is missing from the Web Server (IIS) configuration.

  • Desktop (Win 10/11): Control Panel -> Programs -> Turn Windows Features on/off -> IIS -> World Wide Web Services -> Application Development -> Enable ASP.NET 4.5/4.8.
  • Server (2016/2019/2022): Server Manager -> Add Roles & Features -> Web Server (IIS) -> Role Services -> Ensure ASP.NET is checked.

Unauthorized Error HTTP Error 401.2 - Unauthorized

Root Cause: Windows Authentication is not enabled in IIS, which is required for Windows Integrated Security.

  • Navigate to the IIS Role Services (as described above) and under the Security section, ensure Windows Authentication is installed and enabled for the Kyubit site.

Service Unavailable HTTP Error 503 - Service Unavailable

Root Cause: This typically indicates that the Kyubit Application Pool Identity has failed to start, likely due to expired or incorrect service account credentials.

Resolution:
  1. Open IIS Manager and check 'Application Pools'. If the Kyubit pool is stopped, update the Identity with valid credentials.
  2. Ensure the account has db_owner rights on the internal SQL database.
  3. If connectivity to SSAS reporting tools is lost, verify that the service account is not locked out in Active Directory.

For advanced errors related to dashboard visualization or data rendering, please check our BI Tools FAQ or contact support with your IIS logs.