Troubleshooting After Setup

Troubleshooting After Setup

If you experience problems after setup, please refer to below instructions.


OLAP software 500.19 Error

Resolution: ASP.NET is not installed as a part of IIS features.

  • (Windows 7) Go to Control Panel -> Programs -> Turn Windows Features -> Internet Information Services -> World Wide Web Services -> Application Development Features -> (Select) ASP.NET
  • (Windows Server 2008 R2) Go to Control Panel -> Programs -> Turn Windows Features -> Expand Roles -> (Right click) Add Role Services -> (Select ASP.NET)


OLAP software 401.2 Unauthorized Error

Resolution: ASP.NET is not installed as a part of IIS features.

  • (Windows 7) Go to Control Panel -> Programs -> Turn Windows Features -> Internet Information Services -> World Wide Web Services -> Security -> (Select) Windows Authentication
  • (Windows Server 2008 R2) Go to Control Panel -> Programs -> Turn Windows Features -> Expand Roles -> (Right click) Add Role Services -> (Select Windows Authentication)


OLAP software 503 Error

Resolution: In most cases this means that provided credentials for Kyubit User during setup are not valid. In this case your should uninstall and install Kyubit BI again with valid credentials or manually change it on Kyubit Application Pool (IIS) and add user to DB Owner role on internal SQL database "KyubitAnalysisDB" on SQL server.